I was referred to Michele when looking for assistance and she has been a great support ever since. Ihave enjoyed working with her and appreciate her dedication to the tasks which have been performed efficiently and with a quick turnaround time.

Michele Thwaits of Online Office has worked for me for the past two months now and has been a Godsend. In my forty-odd years of working, I have been able to say that only in regard to a handful of people, and not after only two months; yet this seldom-given praise is well-deserved.

Her predecessors had unfortunately left the back office in awry and she came in at a time, with Covid-19 very imminent, where my corporate clients were withdrawing to work from home with new challenges arising daily as to how they were to continue running their businesses. The coaching industry has gone very quiet globally as businesses turn their attentions to “the essentials”.

Yet, Michele quickly assimilated what needed to be done in her role and has worked systematically in ensuring that everything gets done in the time necessary. She has methodically and meticulously, yet always pleasantly, achieved the targets set for her even within the two hours she allocates to my business each day. She seems very systems-oriented in her approach and in this way soon had a good understanding of what is a very different environment from the ones she is used to. I soon learnt that she could be trusted not to let things fall through the cracks and, when one inconsequential thing did, she was quick to let me know about it. She has a pleasant but professional manner which my clients, many of whom are at senior levels in organisations, and is tactfully tenacious and creative in finding ways to get to speak to them even though they are not at the office.

I hope I am not shooting myself in the foot in readily recommending her to anyone looking for a excellent virtual assistant!

Michele is brilliant, thorough, and has an eye for detail. Working with her in the online space space has been nothing short of a blessing! She is an experienced, board level colleague with a wealth of knowledge in process design and getting your business flowing. She's an accurate grammarian, with extraordinary wiring abilities. She also trains and coaches our team on how to work as efficiently and productively as possible. Thank you for all you do Michele!

Michele is quick, professional and easy to work with. I highly recommend her personal attention on any important project or brand you are working on.

I have used Michele as a VA for several months now, and it has been the best decision I have made. Using Michele's administrative strengths has freed me up to do what I am good at. I highly recommend the services of Michele Thwaits.

Michele is everything a VA should be and more. What has made a difference for me is the way she does things. Before she started with us, my agenda was a constant surprise. Missing an email here or there and clashes in appointments alone can be annoying for others but not least for me. When you can let go of the day-to-day administration (which she does amazingly well), you can focus on the core of why you have your business. For me, it was getting back to the people that work for us and to our clients—being able to give them my undivided attention. This has worked so well internally that every person we work with has complimented her and welcomed her. They now get to see more of me, and our working relationships have improved in leaps in bounds. This already started happening within the first two weeks of Michelle coming on board. I can also be a bit of a terrier at times. Michele always finds an approach that works for both of us. Her tenacity, curiosity and compassion, combine in a way that you know you can let go of whatever she has taken on. She will stick with it, figure it out, ask when she needs to and do it in a way that keeps everyone on board and engaged. Thank you, Michele, for making a real difference in our lives.

Michele knows her stuff. She is hardworking, honest and straight forward.

Michele is organized and works at pace. She takes away a lot of the hassle of managing diaries, meetings and documents. She’s very dependable and efficient and allows me to be more effective.

A number of my clients make use of Michele's VA services. I'm one of the most disorganised people I know, and thought I'd find out what all the fuss is about, and speak to Michele. To say that this has been one of the best business decisions of my life, is an understatement. Michele has freed me up to do what I really want to do (and, it's not admin). I'm probably biased, because I'm now a huge fan. Go to her. She will change your life.